Thank you for your feedback, we encourage, welcome and value all residents, their families and friends to give us feedback. We are sorry that you felt your experience of Baily House was not what you, or we, hoped for. The Woodleigh group (Baily House and its sister nursing home, Woodleigh Christian Care Home), has been caring for the elderly for over 27 years in Mansfield and in that time have cared for hundreds of residents. Our staff are hugely devoted and caring and do their utmost to understand and support our residents. We are aware that you are not in the country very often so please don't hesitate to contact me to discuss to arrange a meeting next time you are in the area and I would be more than happy to meet to answer any concerns.