Thank you for your review. We take all concerns very seriously and apologise that some clothing has been lost. We have been trialling a new tagging system for labelling Resident's clothes which has proved effective, however, it is very time-consuming. We do ask that relatives help their loved ones, and our staff, by asking them to label the clothes. We would be very happy to help if this causes any difficulty for you. Thank you for your positive comments about the care your relative receives. We are delighted that you are happy with the kind and caring service you received.