Thank you very much for the feedback, we feel it is really important to hear the good comments and equally the not as good.<br>Whilst there has perhaps been an unsettled time in finding strong leadership for the home, the new Manager of Birkin Lodge, is now in post. She is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular activities based upon individuals preferences and individual goals. <br>The new Manager is committed to working with all stakeholders in the local area and welcomes suggestions for continuous improvement. With an open door policy, she is always available to answer any queries and address any issues. Alternatively, you can contact customercare@brighterkind.com if there is anything you would like to discuss further. Many thanks for your time.