“Thank you for your kind comments about the staff at Kingfishers and your likelihood to recommend the home to others. As you indicate, a new Home Manager has started at Kingfishers following the departure of the previous one who had been in post since the home opened in 2009. We fully understand why you may feel a little unsettled by this but please be reassured that the new Manager, Beata Brzozowska, is a highly experienced professional, the transition process has been smooth and the home is, and will continue to be, in very safe hands. Beata has been keen to meet all families of residents as soon as possible. If you have not already met her, I would urge you to talk with her and I am sure she will put your mind at rest. Thank you again for your review.”