“Thank you for your review and recommendation. We always have the correct number of staff on hand to care for our residents, including at mealtimes where they are there to encourage and support our residents to eat and drink. Some people are unfortunately more prone to urinary tract infections because of pre-existing medical conditions, however, we have a below than average number of UTIs for a care home of our size and take every measure we can to prevent them. Please do come and speak to me at any time at all if you do have any concerns.”