Dear Pauline,<br><br>Thank you for taking the time to review our care home – we appreciate all comments and feedback on the service we provide here.<br>I regret to read that your experience with us hasn’t been a more positive one and I will certainly look into the issues you have raised so we can hopefully resolve them.<br>I will be in touch to discuss everything in further detail soon.<br><br>Best wishes,<br><br>Susan Horsewell<br>Home Manager