Home manager Carole Hall said: “Thank you for your recommendation and your comments about my team – I’m really pleased you are happy with the care your mother receives. I’d like to reassure you that we always have the right number of staff on shift to care for our residents and whilst I was sad to read your views on the support my staff receive, I will, of course, ensure they all continue to feel supported and part of an extremely valued team here at Beechwood."