Thank you for your review. I am pleased that you found the home to be clean with professional committed staff. We understand your mother's loneliness and from experience, residents on respite do not have the time to adapt to the change of routine and surroundings due to the length of their stay. In the summer time, the butter pats will soon become soft due to the temperature and this is something which is unavoidable. With regard to the worship and activity times, our homes pride ourselves on their relaxed/flexible routines and prefer this to being regimented, however, I can understand how this attitude can sometimes be misconstrued as non-committal and I would like to let you know that is not the case. We value all feedback and have taken your comments on board.