It's always good to get a reality check on fees.  It's great to know you were so happy with all our care and services - but we do realise that many people have tight restrictions on their budget.  That's why we offer a range of rooms from a standard en-suite, to the luxury patio access suite with kitchenette and wet room that your aunt occupied.  It was, as you say, that your aunt stayed one of the best and most expensive of our rooms and we would certainly have effected a move to a much less expensive room as permitted by availability and had we been granted longer to care for her. Only yesterday the funding we have been pushing for arrived, and I'm pleased to say that your costs will therefore be reduced by nearly 25%.  Nursing home care is undeniably expensive.  But our standard room with en-suite, at £109 per day, is less than some B+B's and we can generally offer this at the time of admission or within a relatively short time thereafter.  Thanks again for rating us excellent at  ... almost  ... everything!