I am very sorry to hear that you have had problems with communicating with us here at Hayes Cottage. We pride ourselves on being completely transparent and delivering all information as needed very promptly and can only apologise that you have been made to feel otherwise. <br>I assure you that all of our staff are fully trained and dedicated to providing the best possible care to our Residents.<br>We have recently had a change in Management at Hayes Cottage and would be very happy to arrange a meeting with you so that you may meet our new, very friendly Manager who will be able to help address any concerns that you may have around your Mother-in-Law’s care. <br>Please do get in touch if you would like to discuss this further.<br> <br>We thank you for your feedback.