Thank you for your comments. At Avery Lodge, an ongoing commitment for improvement is vital, all comments are taken seriously and we are always are open to suggestions and ideas to improve our services. <br>Communication is vital and we are always promoting this and hold regular forums, and meetings to allow individuals to have feedback. If you would like to discuss anything further, I operate an open door policy at our home, so you're welcome to pop in anytime. Alternatively, you can email customercare@brighterkind.com. <br>Many thanks, Catherine Frost, Home Manager at Avery Lodge.