Thank you for your comments and likelihood to recommend the home to others. We appreciate your feedback. There is indeed a new Home Manager in place. The new Home Manager is a highly experienced professional devoted to ensuring a high standard of care. She was keen to meet all families of residents as soon as possible. In addition, she advised a recent relatives and residents’ meeting of a successful recruitment campaign for care staff and she is in the process of selecting candidates for a new position of Senior Nurse. She has also introduced more dedicated time for residents to speak with her as well as a daily ‘drop in’ sessions for relatives. She is happy to make time to help with any queries and is actively involved in ensuring care reviews are completed with families and residents alike. The Home Manager and her Clinical Lead have both personally supported your loved one recently and he has expressed his appreciation of all the care given. Regarding the wider staffing at Abbotts Barton, please be aware that our staffing levels are acknowledged as being among the best in the care sector and there are no staff shortages at the home. Thank you again for your review.