Thank you for your comments; we welcome feedback and always use it to improve the service we provide. Our regular staff can often help out when there is staff sickness and we also have dedicated bank staff who will step in and cover when needed. I understand that recently, there was an unusual situation whereby several staff were sick at short notice and it took some time to arrange full cover.  Due to room vacancies, staffing levels were adequate but we accept that this made staff extremely busy. This was an exceptional circumstance but in light of this occurrence, we are currently recruiting more bank staff.