We are grateful for your constructive feedback and are pleased that you are happy with the care we provide. I understand that the home manager has now met with you to explain that our staffing levels are based on a dependency tool which is updated and checked on a weekly basis, and conforms to national staffing requirements. This is then used to plan staff deployment accordingly to ensure care is safe and appropriate for all residents at Stanley Park. With regard to the televisions, there is a structured activities plan in place which is displayed throughout the home to show what activities and films are on each day. We have various themed film days, such as Golden Oldies afternoons/Saturday Matinees which include the classic musicals. The needs of our residents on the Nursing unit are very complex and activities/stimulation is very important to our team and we are continuously striving to introduce new ideas and concepts. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.