We are sorry to hear your comments about Hatton Grange.<br><br>Since your experience, staffing levels have improved at the home and inspections by external agencies have not found any issues with cleanliness or quality of care. The increased staffing has enhanced the quality of the service and ensures the best possible standards of care are met.<br><br>With regards to missing items of clothing, please do contact the home and we would be more than willing to reimburse you for any costs incurred for the replacement of these items.<br><br>If you have any further concerns that you would like to raise, please contact our Customer Relations team directly on customer.relations@anchor.org.uk