Thank you for your review. As you mentioned we have lots of activities going on which are tailored to what our residents enjoy doing and while we do encourage all of our residents to take part, sometimes it is their choice not to and we have to respect that. With regards to our team we have different coloured uniforms for each role as well as name badges which our residents and their loved ones find very helpful. We also have each residents’ key worker details in their bedroom, with these staff attending regular reviews with them and their loved ones and any communications between relatives and staff are also clearly documented in our residents’ care plans for other staff to see. If you would like to speak to me about it further though I would be very happy to hear from you.