Dear Sir,<br>Thank you for taking the time to share your feedback following the care for your brother-in-law during his stay at Ashminster House. We pride ourselves on our close and attentive care to our residents and their families along with our understanding surrounding the sensitivity of a family member passing away, so I was sad to hear of your disappointment about the way that we handled the communication after your brother-in-law's death. In order to help us maintain our high standards, I would appreciate the opportunity to speak with you further about what happened - please feel free to give me a call at a time that is convenient to you.<br>Kind regards<br>Lynda Ellis, General Manager