We are very sorry to hear your aunt’s stay at Ambleside did not live up to your expectations. We do take your concerns and feedback seriously and have been looking into this further. Our staffing levels are based on the needs of our residents as measured by a dependency tool.  This tool is updated and checked on a weekly basis and used to plan staff levels and ensure care is safe and appropriate for all residents. At times we do need to use agency staff to ensure staffing is adequate but try to limit this as much as possible. We can confirm that your aunt was assisted with her walking regularly by both the care staff and activities team and was asked on a daily basis whether she would like to join in with the planned activities but often she declined due to having visitors. Our customer relations manager checked in with your aunt on several occasions during her stay and each time she told us she was happy and no concerns were raised.  <br><br>In terms of our food offering, we provide a varied menu within the home. The head chef regularly chats with the residents and we hold regular resident meetings to take feedback on the homes food offer. This enables us to take into account the residents likes and dislikes when planning the menus.  We are never short of food and residents are always offered ‘seconds’ and asked if they have had enough to eat before clearing away the plate. Our vegetables are fresh and sourced from a local company and fruit and other snacks should always be available. <br><br>We appreciate you taking the time to provide this feedback and would obviously like to understand your concerns in more detail.  If you would like a follow up conversation with Dawn, the home manager, could you please get in touch directly to arrange a suitable time.