Dear Mr D, we entirely agree with you and at Brockhampton, we are striving to ensure we provide the very best for our residents. We have two full-time employees whose raison d'etre is to ensure our rooms are lovely places for our residents. We have put in place a continuous programme of room refurbishment, including carpeting, painting, access, lighting and furnishing improvements. In addition to this, and as I have mentioned in other reviews, we have recently hired a completely new kitchen team, now led by a well-known local chef, and we are investing heavily in new kitchen equipment to aid the new kitchen staff in producing fantastic quality food for our residents. We will never rest on our laurels and we will always strive to make sure Brockhampton remains Herefordshire's most trusted care home.