Dear Graham,<br>Thank you so much for being kind enough to send this review in.  I know my staff will appreciate your comments, as you know they really do care about all their Old Raven family. In these times of so much adverse publicity for care homes it is good if others who need care get some reassurance.  It is extremely difficult for families to be able to do this themselves and of course, some 'older' people do not have family and it can be a distressing time for them to have to think about 'care'.  So pleased to know Phyllis has you there to visit her.  Sorry, we do not get to chat often, perhaps at the Christmas party. I try to keep a distance as I know families like to speak to Dionne and the other team leaders who are of course close to Phyllis.  Hope you did not mind me asking you to send in a review.  I am sure you know that if you needed any help whatsoever Anne's door is always open and I am at the end of an email. Best wishes, Gillian