Thank you for taking the time to review Oaken Holt, we really appreciate your feedback. At Oaken Holt we take great pride in ensuring we deliver high-quality care and facilities and we are undergoing a substantial investment and refurbishment programme, which we hope has helped to improve the environment in the home. We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care and spend valuable time with our residents. Activities are an extremely important part of daily life at the home, so we have requested that one of our Activities Coordinators invites you to be involved in the regular review of your loved one’s activity programme. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.