Thank you for some lovely comments. We understand how close your mother-in-law was to a carer who recently moved abroad so we’ve ensured the team has been there to support her. We structure rotas so our residents regularly have their favourite staff on shift, however, it is important to occasionally rotate staff so that if we need them to help on a different floor, our residents already know them. You are most welcome to come and see me if you would like to discuss things further.