Thank you for your valuable feedback Margaret. We are extremely pleased with the positive comments and scores for the care and support we provide, as well as the facilities at Cleves Place. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for each resident’s needs at all times. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.