We accept that there were issues with regards to the challenging behaviour of one of our residents within a designated Dementia area of our Home. "We are pleased to say that all the incidents identified and their causes have now been resolved following involvement of the appropriate social and healthcare professionals working in conjunction with our own teams. All our residents continue to enjoy a caring and safe environment at Icknield Court, while extra provision has been made to those who needed further specialist care". - Antonios Loumousiotis - Home manager Icknield Court.