Thank you for your kind comments and for your likelihood to recommend the home to others.  Please be reassured that while we don’t employ porters, we always show new residents to their rooms and our staff will help with any heavy items. We then offer refreshments and provide a short orientation of the room such as the lights, call bell system and TV remote instructions, and talk through the welcome pack.  I am sorry if you did not receive the food you have chosen – the catering staff would always be happy to make any changes. Thank you for commenting that the food was good. Regarding the chair, all our rooms are regularly deep cleaned and furniture checked.  We have plenty of scope to move items and replace anything that did not suit your needs.  Please also be reassured that our rooms are the same floor size but top-floor rooms may appear larger because of ceiling height and dual window aspects. A tissue box is a nice suggestion but comes into the category of sundries that we encourage residents to bring based on their own preferences.  We do however provide a shopping service whereby such items are easily obtained on request. Thank you, again, for your review