Thank you for your feedback, particularly your kind words about the team at Norfolk House. We’re incredibly proud of our high standards of care, and feel that we have excellent facilities at the home, including a secure garden, library, activity and reminiscence room, that are enjoyed by all residents but are particularly beneficial for those living with dementia. Our ‘Activity Based Care’ approach, helping residents maintain their independence and continue the hobbies they love, or even try out some new activities, is part of the culture in the home and means that there’s always plenty to do for all residents, and all our team at Norfolk House have received specialist training in dementia. I’m very sorry to hear your concerns and apologise if we’ve fallen below our usual high standards in this instance – I understand the home manager and senior team members at Care UK have already been in touch regarding the stay, but of course please do let us know now or at any time in the future if you have any additional issues, comments or suggestions.