Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.<br><br>You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs. <br>All new Residents have an assessment where the Home Manager will talk family members through how they can support their relative;  this is an important part of the admission to the home and ensures that the family is supported as well as the resident.<br>If family members struggle to come to the home in the day time due to other commitments the Home Manager is happy to schedule an out of hours meeting to ensure that their questions are answered appropriately.