Wellbeing Care Group takes all complaints very seriously, therefore it is disappointing that you felt the need to rate the care for the 3 Days that your father was in our care as poor, and despite highlighting that the actual care provided by the dedicated care staff was good. The missing clothing that you have mentioned had all been dealt with and sent. It is therefore very unfortunate that you have decided to utilise a review to highlight an issue which we had thought had been dealt with. These reviews have an impact on our care and management team, who I believe on this occasion have been rated unfairly on the actual quality of care that had been delivered.