We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. I understand that the home manager has already been in touch to discuss the issues regarding the laundry service. Unfortunately, in this instance, the iron-on labels in your husband’s clothes washed off after several washes and it took a little while to reconcile the unlabelled items back to your husband. We are pleased this has now been resolved and to ensure this does not happen again, we are advising all residents and their families to opt for sew-on- labels. Your feedback is important to us and helps us to make improvements and so we thank you for taking the time to share your views.