We are sorry to hear that you're unhappy with the care provided to your family member. We review staffing levels on a regular basis and will look into the support your parent receives. On reviewing staff turnover there does not appear to be a high number of carers leaving and we do aim for continuity of carers to ensure they know residents well as you have stated. Carers do need to ensure that documentation in relation to residents is accurate and up to date, however, this is something that we have little control over as is a regulatory requirement on all providers. The front doors are secured outside of 9am-5pm and all Suites are also secure.