Thank you for your comments. We welcome all feedback that will help us continue to improve our care services. <br><br>I am sorry that your mother’s room was not ready when you visited the evening before she was due to move in; our maintenance team were scheduled to complete the work in the room prior to her arrival. <br><br>I understand your concerns about the room location have now been resolved and apologise for any inconvenience this might have caused you. <br><br>If you feel as though you would like to discuss this further or anything else at all, please do not hesitate to contact our home at customercare@brighterkind.com or pop in anytime.<br><br>Many thanks, Kelly Thornton, Deputy Manager.