Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
In relation to the staffing levels at the home, HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers.
Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
We have been working closely with Sandwell Local Authority and as a result of this inter– organisational focus we have increased where necessary the number of care staff on duty.
We actively encourage our care staff to enhance their learning and extend their care skills.
Medication management and compliance remains a high priority focus within all our care homes.
You have highlighted concerns about the food on offer at the home, and we apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team who prepare all meals using fresh, raw, ingredients. All fresh meat and meat products are British Farm Assured. Making sure Residents have a choice of their favourite foods is really important to us and we record their individual preferences. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.
The new manager at the care home has taken your comments on board and as a result, has increased the number of Dignity in Dining Experiences she undertakes in order to monitor the service, quality and overall mealtime experience for our Residents; any actions identified in this area will be addressed. We periodically carry out a Food for Thought survey for Residents and relatives to further improve our service from the feedback provided.
Regarding the issue raised in respect of the changing of the water jugs within Resident’s rooms, the manager monitors this closely as part of her daily walk around checks within our Quality System.
Once again, thank you for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
The health, well-being, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.