We are sorry that your Husband’s stay with us was not up to the standard expected. At Fairview, we strive to deliver not only the kindest care but also to provide a high standard of care and support. We value feedback, both positive and negative in order to improve the service which we provide to our Residents. The Manager has an open door policy to enable both Residents and relatives to voice any concerns they may have, so they may be dealt with swiftly. We were pleased to hear that you are considering a further period of respite at Fairview and look forward to welcoming you back in the future.