Thank you very much for your comments regarding your mother’s recent stay in Annfield House.<br>I was pleased to hear that the level of support that your mother received was excellent and I will pass this on to all of my staff.<br>Please accept my apologies that during the time that your mother was here, we did not get the opportunity to meet.<br>I operate an open door policy and have monthly relatives meetings. I welcome any feedback from Residents and their relatives to improve the quality of the service.