The home has recently changed ownership and is undergoing changes in leadership of the unit where this person is residing. Residents are offered baths/showers on a daily basis but it is their choice if they wish to refrain. The person this refers to has full capacity and is able to request and refrain at any time. The home is fully staffed 24/7 according to identified dependency and occupancy of the home. There is a system on the telephone directing you to the relevant area or person you wish to speak to. Unfortunately, if calls are made during meal times and medication rounds there may be a delay in the response. the system is under review by the new owners.<br>Breakfast there are choices - hot or continental.<br>Lunch there are two choices of main but a further alternative is also available on request.<br>Evening meal is a choice of hot or cold. Menus are reviewed every six months and are also discussed at residents regular meetings.<br>All emergencies are dealt with by the staff and two nurses as appropriate. CCTV is now in the home in all communal areas and external areas, this can be reviewed by the manager and senior managers to up to seven days after.