Thank you for taking the time to provide feedback following your experience of Deangate Care Home which took place in May 2016. As a Home, we endorse a culture of welcoming all feedback in order to use as a reward for hard work when these comments are positive and a measure of areas of improvement that need to be made when the feedback is not positive. In the Nine months since this experience, the home has undergone extensive staffing, training and cultural changes which are reflected in the recent CQC inspection rating of GOOD. In respect of the missing jewellery, we were alarmed to see that issue raised here as briefly as it was. It was felt the subsequent Police involvement instigated by Deangate Care Home once this had been raised with the Home Manager, unfortunately, this resulted in the Police being unable to deal with this as a criminal matter. Therefore a financial recompense was issued by Hillcare Ltd. We are delighted to hear that your relative has found a home where she feels settled and happy. We operate an open door policy at Deangate Care Home so would welcome people to call in anytime to discuss any concerns they have or have had or to see the positive changes that the home are very proud of.