Thanks Philip for your most kind review, I will pass this it to the staff team. Your Mum was a fantastic caring employee when she worked at grove hill and it's a privilege for the home to care for her now. Several long term employees who worked with your mother are still employed,  we have lovely chats together with your mum about old times , sometimes your mum  takes the  " Mickey" out of the " boss" it's great fun having the banter with her , love her so much.  Just had the CQC draft report through after the recent inspection  and they've awarded good on all 5 headings with good overall ( waiting for it to be published on their Internet site.)At last the CQC recognizes the uniqueness wit love at Grove Hill although they still required all the pieces of paper to be exacting.