Firstly we would like to apologise for failing to meet your expectations during your mothers stay at Stamford Nursing Home.<br><br>We have replaced all chairs in the home,<br>We have discussed at length individual care plans and now have a robust communication procedure in place. The home has recruited a number of new staff including permanent nurses so the home is less reliant on agency nursing staff.<br>We would again like to apologise for occasions where there were delays in care and understand these issues were raised formally by you and dealt with under the complaints procedure.<br>We have now employed an activities coordinator so we have activities over 5 days per week.<br>We have implemented a number of staff engagement strategies in the home including encouraging the kindness in care philosophy which is part of the values of HC –One <br>We have implemented thorough cleaning schedules in the home and have replaced the bedroom carpet.