We are extremely disappointed that E B feels that we didn’t get things right in the last few months of her friends stay. We do apologise for the concerns E B has highlighted on the questionnaire we sent her. I do know personally that the staff had provided exceptional care to her friend over the last few years. I spoke to E B on many occasions to reassure her that we would not ask her friend to leave our home. This is why it is very difficult to learn that she wasn’t happy. I would like to apologise to E B for this and assure her that we have taken her comments seriously. Andrew Savage, Managing Director