We’re very grateful for your feedback and are delighted with the positive comments and scores for Laurel Dene, particularly for the care and food at the home. In regards to laundry, I do apologise for the issues your father has experienced. I would like to assure you we have looked into this and I’m pleased to say that since your review, we organised further training for the home team on both the labelling machine as well as the process of distributing laundry items once cleaned. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.