Thank you for your feedback. We are delighted to hear that you are so pleased with the care your relative is receiving at Averill House. The issue of missing hearing aid, teeth and glasses had not been brought to our attention, however, the home manager and her staff team have been made aware of these concerns and are taking action to ensure they are addressed as a matter of urgency. We encourage relatives to speak to the home manager or person in charge whilst visiting the home if there are any areas of concern so that we can take immediate action.