We are sorry to hear that this has been your experience but we do feel this does not reflect the positive stay that residents at Renfrew Care Home have. We do try to resolve any concerns that families raise with us and tailor our care accordingly. At times due to individual support needs access to the garden can be restricted but we try to minimise the disruption this would have to a resident or their family. The Home is rated "Good" by the Care Inspectorate and has a strong history of engaging with families and residents. Our staff are all trained to a high standard and this is regulated by the Scottish Social Services Council.