We’re very grateful for your feedback and are delighted with the positive comments and scores for Farm Lane, particularly for the care team at the home. In regards to your physiotherapy, I do apologise for the issues you have experienced. I would like to assure you we are looking into this and we will be in touch with you shortly regarding this. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.