I am really sad to read this review as I am always here to talk through any concerns but these are ones I haven’t heard before. Our residents’ welfare is our number one priority and if someone does not want a bath every day then we must respect their wishes. We are regularly complimented on how clean our home is and what a pleasant aroma it has so the comments regarding this are a little surprising, but we will obviously make sure we are making extra checks. Our residents’ rooms are always well stocked with toilet roll and our towels have all been replaced very recently too. If you would like to discuss anything please do come and see me as I am always keen to talk through any concerns.