Thank you for your review. The feedback you have given regarding paperwork is an interesting one, as the care team would love to be with their residents 100% of their working day but it is a fact that excellent care is backed up with excellent record keeping. Our care teams are well trained and understand there is a need to keep up to date and detailed notes to support excellent person-centred care and those notes are invaluable for the healthcare needs of our residents. Interestingly, the inspection of all supporting paperwork is very much a major part of the detailed inspection by CQC, the regulator of care homes and, therfore, it has to be in place.  That subject aside, great efforts are made in the home to ensure that residents are comfortable and happy and it will please both the activity team and care teams that their hard work has been noticed. Thanks again. Kind regards