Thank you for taking the time to review Oaken Holt, we really appreciate your feedback. At Oaken Holt we take great pride in ensuring we deliver high-quality care and facilities and we regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care, spend valuable time with our residents and we are delighted that you comment ‘it’s like a big happy family’ as this is what we strive for. We are undergoing a substantial investment and refurbishment programme and again we are glad you have noted this has enhanced the environment in our home. <br>Milestone events; birthdays, anniversaries and seasonal holidays are always celebrated in style here at Oaken Holt and we will have a member of our team discuss any celebrations with you and share the photos with you. <br>We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.