We maintain our staffing levels using consistent agency staff whilst we are recruiting. We monitor care delivery to ensure that staff show respect and dignity are shown towards all our residents. Our staff have regular supervisions when any lapses in performance will be discussed and how we can support them to improve. We have in place an activity programme that is now discussed with residents at monthly resident meetings. We would welcome the opportunity to discuss the comments further to help us ensure that we deliver the services required by our customers.