We are pleased to receive constructive feedback and are always looking at ways in which we can improve the service we provide. Our staffing levels are determined by using the Rhys Hearn dependency score system and always staff in excess of this. The number of staff on duty at the weekends should always be the same as during the week. As with any service, we are occasionally vulnerable to last-minute staff absenteeism and we make every effort to address this at the time.