Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.<br>With regards to the smell of urine, we had a particular issue with one of the bedrooms on this floor, but we are in the process of removing and replacing this carpet to avoid this issue in the future.<br>If there is anything you would like to discuss further, please contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Lynn Gray Home<br>Manager.