Thank you for your feedback and comments.<br><br>The menus are seasonal and changed every 3 months. Residents are seen and asked daily by the chef what choice they would like, if they don’t like the menu then there is an alternatives menu. I will ask the chef to revisit Ms Carne regarding her menu choices.<br><br>The reception area is manned Monday to Friday. Out of hours and weekends access to the home is a bell on the outside, which when rung, staff respond to by asking who is there and opening the door. The coffee area is available in Reception. Unfortunately, at this time we have not the ability to offer a receptionist on duty every day. Monday to Friday is the busiest time for visitors and for GP visits etc, so this is the priority at this time; of course this may change in the future.